Malomo

Reduce order tracking friction, unite your post-purchase experience, and supercharge account creation.

Why Status and Malomo?

Customers check their order status an average of 4.6x per order and enter order details manually each time. Through our Malomo integration, every tracked order becomes a signed-in shopper and orders can be effortlessly tracked from within the customer account. Shopify Plus brands like American Tall, &Collar, and Spirit Hoods use Status and Malomo to deliver a seamless post-purchase experience and supercharge signed-in shoppers.

SUPERCHARGE ACCOUNT CREATION

The order tracking page is crucial for a brand's post-purchase journey, attracting 15-20% of web traffic. By connecting Status and Malomo, every tracked order becomes a signed-in shopper. Shopify Plus brand, American Tall, sees over a thousand orders tracked weekly by signed-in shoppers.

REMOVE ORDER TRACKING FRICTION

WISMO tickets account for nearly 30% of all help-chat conversations. Brands using Malomo can reduce WISMO tickets by over 50% on average. With Status and Malomo working together, customers can effortlessly track orders from the customer account without needing their order number - further reducing support requests.

UNITE YOUR POST-PURCHASE EXPERIENCE

The post-purchase journey can be complicated. Empower customers to easily manage all of their orders from one place, and without needing support from your team. With Status and Malomo integrated, Shopify Plus brands can offer an on-brand tracking experience from within the customer account.